Cancellation & Refunds
Last updated: 13 August 2026
The policy is simple: if your code has not been used, you can cancel free of charge within 14 days. Once the session has started, the service has been delivered.
1. Unused code
As a consumer you can cancel within 14 days of purchase without giving a reason, as long as the session has not been started. You will receive a full refund.
2. Started session
Once a session has been started with the code, the service has been fully performed and the right of withdrawal lapses — you agreed to this at purchase. A refund is then no longer possible.
3. Technical problems
Did your session malfunction due to a fault on our side? Email us within 14 days of the session. We will provide a replacement code or a (partial) refund.
4. Business orders
No statutory cooling-off period applies to business buyers. If a business code has not been used yet, get in touch — we are happy to help with rebooking or cancellation.
5. How to request a refund
Email [CONTACT-E-MAILADRES] with the email address or invoice number of your order. Refunds are processed within 14 days via the original payment method.
See also: Terms & Conditions · Privacy Policy